THE QUALITY AND EFFICIENCY OF HEALTH CARE AND PATIENT’S SATISFACTION LEVEL: A COMPARATIVE STUDY OF GOVERNMENT AND PRIVATE MATERNAL AND CHILD HEALTH CARE CENTRES (MCHCS) OF KARACHI
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Keywords

Government & private health care
Level of patients satisfaction
Maternal & child health care
Quality of services

How to Cite

Mamdani, K. F., Nayab, J. A., & Baig, Z. (2013). THE QUALITY AND EFFICIENCY OF HEALTH CARE AND PATIENT’S SATISFACTION LEVEL: A COMPARATIVE STUDY OF GOVERNMENT AND PRIVATE MATERNAL AND CHILD HEALTH CARE CENTRES (MCHCS) OF KARACHI. Journal of Social Sciences and Humanities, 52(1), 15–31. Retrieved from https://www.jsshuok.com/oj/index.php/jssh/article/view/184

Abstract

This study is about the problems of maternal and child health with the comparison of government and private health care sector in Karachi city. This study encompasses various problems and difficulties that patients usually face during treatment. The most important intention of the researchers is to find out various factors related with and responsible for the level of patients satisfaction in maternal and child health care centers. Satisfaction can be measured indirectly by asking patients to rate the quality of services that are provided by government and private health sector and are being received by patients. Target population of this study was the admitted patient's in maternal and child health care centers in Karachi city. Researchers used simple random sampling in this study. They selected Gulshan-e-Iqbal and Saddar Town. The sample of this study consisted of 150 respondents. The data were collected through the help of interview schedule. For the analysis of the study univariate tables and chi-square tests were used. In the first part, the paper comprises of introduction of patients’ level of satisfaction andits determinants. In the 2nd part, it consists of hypotheses and key concepts o f the study. The 3rd part comprises of methodology and statistical analysis of the hypotheses. Thelast section highlights the conclusion and recommendation for the improvement of maternal and child health care centers and services comparatively in both government and private maternal and child health care centers (MCHC).

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Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Copyright (c) 2013 Kaneez Fatima Mamdani, Javed Ahmed Nayab, Zohra Baig

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